frequently asked questions

WHAT IS THE DROP OFF / RETURN PROCESS?

Drop off / return times are 4:30 pm the final day of rentals, regardless of when you picked up your vehicle. Once you arrive back at our yard, we will assist you in unloading the vehicle and unhooking the trailer (if you rented one for the day). Remember to unload the vehicle first before unhitching from the tow vehicle. We will then go through a return checklist which will include a visual inspection and documentation that the equipment is undamaged and operating properly. If everything is in order, your damage deposit will be refunded. If damage is found, cost will be calculated and deducted out of the damage deposit. If damages exceed the damage deposit, renter will be responsible for all additional cost to repair or replace said equipment including but not limited to lost rental time, collection and attorney fee's associated with loss recovery. See damage agreement.

HOW MUCH TIME SHOULD I ALLOW FOR LOADING, UNLOADING, CLEANING and FUELING?

If you are renting a trailer in addition to the machine loading and unloading usually takes about 15 minutes each way depending on how familiar you are with ratchet straps. Cleaning and fuel are included in the rental fee.

WHAT SHOULD WE WEAR?

We recommend long pants, light jacket, sun glasses, hat, bandanna or dust mask, and comfortable shoes with socks. Also bring rain gear if you have it.

CAN THE MACHINES BE DELIVERED?

We currently do not offer delivery of any kind. The renter is fully responsible for transporting the machines, whether it be by trailer (available for rent) or by riding out from our location without a trailer.

WHAT KIND OF VEHICLE IS REQUIRED TO TOW?

If you are not going on the Bachelor Loop/Rat Creek trails, you will need a vehicle capable of towing. Your vehicle should have a towing capacity of at least 3,500 pounds. All wheel drive or four wheel drive vehicles are not necessary. If you are unsure about your vehicles towing capacity, call us before making a reservation.

WHAT IF WE SHOW UP AND OUR VEHICLE WON'T TOW THE TRAILER?

If for some reason your vehicle is not capable of towing one of our trailers (not powerful enough, no hitch receiver, or trailer light plug in), you will forfeit your deposit unless other arrangements can be made. It is your responsibility to insure your vehicle is capable of towing a small trailer. Call us if you have any questions.

WHAT IF IT IS RAINING?

There are NO cancellations or refunds for weather. All of our UTV's have roofs and windshields to keep most of the weather out.

DO WE HAVE TO WASH AND FUEL THE VEHICLES?

Nope, It is included in the rental.

DO YOU PROVIDE INSURANCE?

No, we do not provide insurance. All renters must sign a Liability Waiver and Damage Agreement prior to departure. Proof of auto insurance is required in order to transport our equipment or drive one of our tow vehicles. Damages incurred during transportation need to be paid by the renter and should be covered by the transporters / renters vehicle insurance.

WHAT IF MY CREDIT CARD IS DECLINED FOR THE DAMAGE DEPOSIT?

It is your responsibility to make sure you have the funds available on your card the day of rental. If your card is declined you will forfeit your rental deposit unless other arrangements can be made. The damage deposit is a pre-authorization hold on your card, the day of rental.

WHAT IF I GET INTO AN ACCIDENT OR BREAK DOWN?

If you break down, contact us via cell phone (if you have service). We will contact a local tow truck company that will dispatch someone to your location. All of our machines are 2020 or newer models, however, mechanical problems can occur and should this happen to your rental, you will only be charged a pro-rated amount for the hours used as long as the problem is determined to have not been caused by the renter. No time will be credited for flat tires. If we have to come to you to change a flat tire, you will be charged $75 / hour for this service. If you get into an accident while transporting call 911. If you are in an accident or injured while operating the ATV / UTV, use your cell phone if you have signal to call for help. Someone will be in contact with you as quickly as possible.

HOW ARE DAMAGES CALCULATED?

When calculating damages, a Creede Adventure Rentals representative will use their best efforts to provide a fair estimate based on the following: retail cost of parts, labor to assess damage, labor to order parts, shipping of parts, receiving and unloading of parts, labor to install parts, make repairs, and lost rental time. Renter is responsible for the daily rental fee until equipment is returned to service.

WHAT IF I GET LOST?

All of our rentals come with detailed maps that we will go over with you when picking up your machine. Should you become lost or need assistance just call us or send us a text message and we will try to get you back on track. Should you still be unable to find your way back, you will be charged a rate of $75.00 per hour for extraction / recovery services. The time starts from when we leave the yard to when we return. Self-Guided means just that. It is your responsibility to know where you are going and how to get back. Getting lost is not an excuse for being late.

WHAT HAPPENS IF I WANT TO CANCEL THE RESERVATION? CANCELLATIONS/CHANGES

- Reservations require a 50% deposit. - Cancellations/Changes 14+ days from reservation will receive a full refund minus a $25 processing fee. - Cancellations/Changes 7+ days prior to reservation will receive a full refund minus a $50 processing fee. - No Cancellations/Changes within 7 days of your reservation. Your deposit will be forfeited.

WHAT IF I'M LATE RETURNING THE VEHICLE?

Our standard return time is 4:30 pm unless other arrangements are made. We typically grant a 30 minute grace period. After that, you will be charged $50 per half hour. If you're running late, you can call or text to purchase an additional hour of rental time for $50. However, this must be done before 4:30 pm the day of rental and is only available if the machine is not reserved by another renter for the next day.

IS THERE A WEIGHT LIMIT?

Yes there is. Weight limits depend on the vehicle being rented. Our 2 seat machines have a 500 pound passenger weight limit. Our 4 seat models have a 1000 pound weight limit. Our 6 seat vehicle has a weight limit of 1500 pounds. If you exceed these limits you will be denied rental and forfeit your deposit. We have a scale and we’re not afraid to use it.